Refund policy

At Homelyza, we want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer a simple, hassle-free returns process.

Easy 30-Day Returns

You have 30 days from the date you receive your order to return your items. Items must be unused, in their original condition, and returned with their original packaging, tags and accessories. Our support team will guide you through the whole process.

Restocking fee: A$0 - we do not charge any restocking fee on returns.

Returns Policy Overview

Return window: You have 30 days from the date you receive your order to return your items.

Condition of items: Items must be unused, in their original condition, and returned with their original packaging, tags and accessories.

Simple returns: Our support team will guide you through the whole process.

Restocking fee: A$0 - we do not charge any restocking fee on returns.

Return Costs

For faulty or incorrect products: No cost to the customer. This applies when the product received is incorrect, damaged by the carrier, or faulty in any other way.

If the customer changes their mind: The customer covers the actual cost of the return. This applies when the customer orders the wrong item, the item does not suit them, or they no longer want it. The original shipping costs are non-refundable.

How to Return an Item

1. Contact us: Send an email to contact@homelyza.shop with your order number and the reason for the return.

2. Pack your item: Carefully repack the item in its original packaging, including all accessories, tags and paperwork.

3. Send it back: Ship your return following the instructions provided in your return authorisation email. You may use the carrier or shipping method recommended in that email.

Refund Process

Inspection: As soon as we receive your return, we will inspect the item to check that it meets our returns criteria.

Refund timeframe: Once approved, your refund will be processed. It usually takes up to 5 to 10 business days for the refund to appear on your original payment method, depending on your bank or payment provider.

Exchanges

If you would like to exchange your item for a different size, colour or another product, contact us at contact@homelyza.shop and we will help you organise a quick exchange.

Non-Returnable Items

For hygiene and safety reasons, some items cannot be returned. These products are clearly marked as non-returnable on their product pages.

Your Rights Under the Australian Consumer Law

This returns policy is in addition to your rights under the Australian Consumer Law and does not limit them in any way. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If a product has a major failure - for example, it is unsafe, significantly different from its description, or does not do what we said it would - you are entitled to choose a refund or a replacement, and to compensation for any other reasonably foreseeable loss or damage. If the failure is minor, we may choose to repair the item, replace it, or provide a refund within a reasonable time. These rights apply regardless of the 30-day window set out above.