Privacy policy

Last updated: 31 August 2026

This Privacy Policy describes how Homelyza ("we", "us" or "our") collects, uses and discloses your personal information when you visit or make a purchase on https://homelyza.shop/ (the "Site"), or otherwise communicate with us (collectively, the "Services").

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the updated version on the Site and update the "Last updated" date.

How We Collect and Use Your Personal Information

In order to provide and improve our Services, we collect personal information from a range of sources, as described below. We may use your information to communicate with you, process orders, meet our legal obligations, enforce our terms of service, and protect our users and our business.

What Personal Information We Collect

Information you provide directly:

Contact details (name, address, phone number and email address).
Order details (billing and delivery addresses, payment confirmation).
Account information (username, password, security information).
Communications with our customer service team.

Information collected automatically:

We automatically collect certain data about your use of our Site using cookies and similar technologies (device, browser, IP address and usage analytics data).

Information from third parties:

We may receive information from suppliers, service providers or social media platforms that help us operate the Site and the Services.

How We Use Your Personal Information

To process orders and deliver products or services.
To send communications relating to your account, your orders or our policies.
To provide customer service and support.
For marketing and advertising purposes (where permitted by law).
For fraud detection and security purposes.
To comply with legal and regulatory requirements.

Cookies

We use cookies and similar tracking technologies to improve the user experience, carry out analytics and personalise content. You can manage cookies through your browser settings, but disabling them may affect some features.

How We Disclose Personal Information

We may share personal information with:

Service providers and suppliers performing functions on our behalf.
Business and marketing partners.
Affiliated companies within our group.
Government authorities or regulators where required by law.

We do not sell or share sensitive personal information without your consent.

Third-Party Websites and Links

Our Site may include links to third-party websites that we do not operate. We are not responsible for their content, their policies or their practices. Please review their privacy policies before providing them with any personal information.

Children's Data

Our Services are not directed at children, and we do not knowingly collect personal information from minors. If you believe your child has provided us with their data, please contact us to request its deletion.

Security and Retention of Your Information

We take reasonable steps to protect your information, but we cannot guarantee absolute security. We retain data for as long as necessary to meet our legal, contractual or operational obligations.

Your Rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the following rights:

Request access to the personal information we hold about you.
Ask us to correct personal information that is inaccurate, out of date, incomplete, irrelevant or misleading.
Ask us to delete your personal information where we are not required to keep it.
Opt out of direct marketing communications at any time, or withdraw a consent you have given us.
Make a complaint about how we have handled your personal information.

To exercise your rights, contact us at contact@homelyza.shop. We may need to verify your identity before acting on your request. We will respond to a complaint within a reasonable time. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

International Users

Your personal information may be transferred to, stored and processed outside your country of residence, including outside Australia, subject to applicable data protection laws.