Frequently Asked Questions (FAQ)
Welcome to the Homelyza Frequently Asked Questions (FAQ) page.
We are here to answer your questions and make sure you have the best possible shopping experience. If you need further assistance, please do not hesitate to contact us.
About Homelyza
How can I contact customer service?
You can reach our customer service team through our Contact Us page or by email at contact@homelyza.shop.
What is your return policy?
Yes, we offer easy 30-day returns on all purchases. For more information, please read our Refund Policy.
Do you have a physical store I can visit?
We are an online-only store, which allows us to offer the best prices and a wide selection of products.
Can I place a bulk order for my business or organisation?
Yes, we accept bulk orders. Please contact our customer service team for more details.
Where is Homelyza located?
Homelyza is a business based in Australia, offering a selection of high-quality products with delivery available across Australia.
Shipping
Do you ship internationally?
No, we currently ship within Australia only.
Do you offer free shipping?
Yes, we offer free shipping on all orders within Australia. For more information, see our Shipping Policy.
How long does it take to receive my order?
- Order processing time: 1 to 2 business days (Monday to Friday). Once your order has been processed, it will be dispatched with one of our partner carriers.
- Delivery time: 4 to 6 business days (Monday to Friday).
- Estimated delivery time: 5 to 8 business days (Monday to Friday).
You can read our shipping policy here: Shipping Policy.
How can I track my order?
You can track your order through our order tracking page on our website.
Refunds and Returns
Can I cancel my order after placing it?
Yes, we offer a 24-hour cancellation window. To cancel your order within this time, please contact our customer service team.
What is your return policy?
We have a simple, hassle-free returns process. For full details, please read our Refund Policy.
What if I receive a defective product?
If you receive a defective product, we will replace it at no cost to you. Please contact us and return the item within 30 days. This is in addition to your rights under the Australian Consumer Law. For more information, see our Refund Policy.
How do I exchange a product?
For detailed information about exchanges, please read our Refund Policy.
When will I receive my refund after a return?
Once your returned item has been received and inspected, your refund will be processed. Refunds usually appear on your original payment method within 5 to 10 business days. See our Refund Policy for more details.